Auto Glass & Windshield Replacement FAQs

This page is devoted to help answer some of the most common questions we get asked about auto glass replacements and installations. If you have a question that's not answered here, try checking our Windshield Repair FAQ page or send us your questions here.

Does your mobile auto glass service cover my area?
We have an extensive service area that allows us to provide service to the entire Commonwealth. Our service area extends past Massachusetts to include southern New Hampshire, west to Worcester and south to the state line. We have mobile dispatch centers set up throughout Massachusetts including locations in Billerica, Boston, Dorchester, Peabody and Reading.
What are your business hours?
We know that you can't predict when your auto glass will break. That's why we keep our toll-free line open 24/7. To speak to a representative about scheduling a windshield repair or replacement, call us anytime at (800) 662-8019.
Can my windshield be repaired instead of being replaced?
Typically, a vehicle's windshield is the only glass that is repaired. Most auto glass on a vehicle will shatter when impacted by a rock or other debris which makes installing a new windshield necessary. Windshields, however, use a different kind of glass that is shatter-resistant. When foreign objects hit a windshield small cracks of bubbles (rock-chips) often form which can be repaired.
How long does it take to replace auto glass?
The typical auto glass replacement can be completed in an hour or less. Normally, the urethane would need time to cure before it would be safe to drive the vehicle. At Ocean Glass, however, we only use quick-cure urethane kits which mean you can drive away as soon as the work has been completed!
How soon can your technicians replace my auto glass?
In many cases, we can schedule your auto glass replacement to be completed the very same day. To schedule a time or to check our schedule, please call (800) 662-8019.
What's the difference between OEM and OEE glass?
Our technicians install OEM-equivalent (OEE) auto glass. That means that the replacement glass you'll get from us will be the same piece of glass that was installed when the vehicle was made, it just might be from a different manufacturer.
Will my vehicle be damaged during the replacement process?
No, your vehicle is in good hands with us. While replacing your auto glass, we'll make sure to take precautions to avoid damaging your vehicle.